Brought my Audi r8 to check for steering vibration the car was diagnos... read more Brought my Audi r8 to check for steering vibration the car was diagnosed and Found out it was a rim bend the staff did a great job with the diagnostics. However I never got a call to let me know to return to the shop so the car was just idle in the parking lot. Bruce was helpful he informed that he was going to email me with rims and tires options for the car however I never received the email with the info. Thank you
Do NOT come here if you have an investment vehicle. I have come into t... read more Do NOT come here if you have an investment vehicle. I have come into this shop since April 2022 to do four installs, including speakers, a subwoofer, an amp, and a head unit. The first install was fine, but I noticed that Felipe was constantly saying that he has "been doing this for 30+ years". After the next few installs, he became more and more arrogant and his customer service skills went out the window. Instead of helping me find a solution to any issue that would come up, he would say "what can I tell you?" or "I told you there would be nothing but issues with this unit". Also, he would take 1 week vacations constantly throughout the year without notice or website updates. He would also stop answering messages via text and voicemail. The last visit was the worst on 10/21/2022. After spending $580 just for a head unit install without parts, I came for a follow-up. I asked him to add the two usb cords that came with the head unit somewhere under the dash. Thirty minutes later, he calls me to pick up the vehicle. He had drilled straight through the area under the dash without asking me or even taking off the panel first, and he did not even have the courtesy to clean up the plastic debris. I really hope he did not drill through any wiring behind it. I felt like he rushed me out because he was going on vacation the following week. Overall, I believe Felipe is someone who is unenthusiastic at this point in his career, and he will likely retire soon. I would not count on any warranties that he offers or responsiveness. This shop is disrespectful and unprofessional and puts the JL Audio banner outside the shop to shame. Take your business elsewhere. If he treated someone like me who spent a lot of money at his shop, imagine how Felipe will take advantage of you. Thanks
Brought my car in to see if they could repair my issue regarding my ai... read more Brought my car in to see if they could repair my issue regarding my airbag light. My vehicle spent 2 full days at their shop and no result, they later said they would order a item to help resolve the issue but they never called me back. Why offer an alternative solution if they’re just going to toss my case aside. Really disappointed with the service, if they’re not up for the job just be upfront with it instead of leading me on for nothing.
