STOP!!! READ THIS: Napa Valley RV & Marine = Zero Customer Service, Un... read more STOP!!! READ THIS: Napa Valley RV & Marine = Zero Customer Service, Unfriendly, Unprofessional, Poor Quality of Work, Take no Responsibility, Charge for products not installed, …… I have serviced my boat myself for years and it never let me down, no serious problems and reliable. The forward and reverse shifting needed adjustment and as per the maintenance manual you needed factory calibrated equipment to do this properly. I am a supporter of local business and went down to Napa RV and Marine to ask them if they have the equipment and skills to work on my boat, they said they did. I went online to verify them and find their website stating: Premium Marine Service, Quality Assurance, knowledgeable and friendly staff, 25 years of industry knowledge, high level of attention, “ We thrive in customer service and quality care” Established 1987….. This is what happened and you can be the judge: 1. I took my boat to Napa RV & Marine in Jan 2013 to look at my forward/reverse selection, and while doing it change the oil in the stern-drive and engine. 2. They took 6 weeks before all was done, I took the boat out to the lake and within 3 – 5 min on the water the stern-drive seized up….. 3. I took the boat back to Napa RV and Marine, they said they will look at it. 8 weeks later they do not return my calls and I need to go down to the shop and see them in person week for week, with their promise that they will open the stern-drive within a day or so. 4. Finally two months later in August they find the time to open the stern dive and found the top roller bearing seized up. They distanced themselves from the problem immediately and took no responsibility….quoting me $2,500 for a refurbished replacement. 5. I called the folks reconditioning these drives, the first thing they asked, was if the oil was changed. They said they see this all the time if the stern drive oil was not filled as per the OMC procedure. Thus, you end up with an airlock inside of the drive and as soon as
Staff at Sierra Truck & Van were curteous, informative and results-ori... read more Staff at Sierra Truck & Van were curteous, informative and results-oriented. Hugh not only gave me a great esitmate, but pitched in and personally used his considerable knowledge, expertise and experience to modify both the replacement parts and truck parts to ensure a perfect fit and smotth operation - all at a modest price! Great people = great business and Hugh & crew at Sierra are GREAT!
