Dear Steve Italiano a.k.a. “Diesel Vehicle Service” I have been servi... read more Dear Steve Italiano a.k.a. “Diesel Vehicle Service” I have been serving the city of Simi Valley and surrounding cities, in German auto repair, for the past 25 years. In that time I have built great relationships with all of my customers and earned their loyalty and trust. Not sure why you have chosen to go on the public forum “Google Business” and others and fabricate a story about your experience at my business? You did recently visit my shop twice. Once on 8/28/15 and again on 09/23/15 to drop off your 2003 Mercedes Benz 300D for services. I did not work on a Diesel CDI Mercedes wagon as you claim and did not perform the services you stated in your review. On your first visit you claimed your car would not shut off. We performed a diagnostic on the vacuum system, installed new vacuum elements, replaced 5 injector hoses, and performed a rear brake service and oil change. On your second visit you ordered all of your own parts and had them delivered directly to my shop, via UPS. I performed only labor on your vehicle which did not include replacing any injectors as you state. You picked up your car on Saturday 9/26/15 at 1:30 in the afternoon. I have the parts list and both service invoices from my shop to prove which services where done. You seemed very happy with the service my shop provided, you were smiling and you even shook my hand which I have all on my surveillance video. You then state in your review that you took your car to the Mercedes dealer and claimed I did not perform the work stated. That would be impossible since you posted your car for sale on Craigslist and Ebay on Sunday 9/27/15 (the very next day); the same day you wrote this fabricated review. Again I have proof and copies of both ads. You then went a step further and proceeded to write slanderous reviews about my business on Google Business using various aliases, i.e.: Beverly Hills Guy, John Gonham and Guy Fieri and posted a fabricated review on the MB World Forum under user name “BobC63”. You also proceeded to write slanderous reviews on my wife’s YELP work page, my dad’s YELP and Google work pages and my IT guys Yelp work page that are all completely false. I have filed a police report with the Simi Valley Police Department for the threats made in your review about impersonating me on the phone, canceling my insurance policy on my business and leveling my building. If anyone reads your 112 reviews on Yelp alone they will realize the type of person you are. You prey on other innocent businesses across the country, CA, PA and NJ, by writing bad reviews on YELP and GOOGLE. I know this because I have talked too many of them personally on the phone as well. You write racist remarks, use lewd language, make numerous threats and make many false accusations. Mr. Italiano, defamation and libel are illegal and punishable by law. The right way to resolve an issue with any business is to speak with the business owner and voice your concerns. Give them the chance to make things right before bashing them on the internet.
This shop is a complete ripoff and fabricates a "to do list" of things... read more This shop is a complete ripoff and fabricates a "to do list" of things that are wrong with your car. Never even solves the original problem you bring it in for and still charges you and arm and a leg. AVOID AT ALL COSTS!
I was a customer of A and D for many years. Having a mechanic you can... read more I was a customer of A and D for many years. Having a mechanic you can trust is equally as important as having a good mechanic. I had my car serviced at GMC for the time I was still under warranty and yet they still would find ways to milk money out of me. I decided to go back to my trustworthy A and D because I trusted them to be honest with me and not try to charge me for services I didn't need or they didn't do. I throughly enjoyed Dave and his pups. He is one of the nicest, most genuine and knowledgeable people I have ever met. I say "was", because I have since moved away from the area. Trying to find a good mechanic in my new town has proven a tiresome process. I have yet to find anyone who even compares to the service I received at A and D. I still come to town to visit family and I still take my car to be serviced there while I am in town. I just hope nothing major goes on with my car because a tow ride to his shop 300 miles away would be an expensive one, but probably worth it.
