Many issues here. 1. They are insurance adjuster friendly. In essen... read more Many issues here. 1. They are insurance adjuster friendly. In essence minimal repair work, and anything they damage is a fight to get corrected. 2. They do not admit their mistakes if they make one. (According to them they don't make mistakes.) 3. They will argue over the definition of what prior damage was if they think they are correct and tell you you are wrong and not make it right, even when obvious. 4. They are correct the customer is wrong in how they handle issues. If you ever get involved in a minor bumper issue, don't go here! They will try to fix it vs replace it, even if the bumper is warped after the accident. Leaving ripples and cracks they paint over and sows up right away. They will claim it is prior damage even if there is no records to back up their claim. They will give the best quote for the least work to keep providers like All State making them a preferred body shop. What they really mean is a preferred rip off shop. They are the worst body shop in the valley by a long shot. And I have dealt with several. I have never been treated so poorly, and belittled by any business ever. Their manager was not helpful in resolving the issues we had either. The office ladies were snarky and twisted details, and also lied to the insurance company about certain details of the damages to save face. The uper management and owners of this company should be checking on this asap. These are serious issues that may lead to legal repercussions if not resolved.
My girlfriend’s car broke down on the way to the lake, so AAA towed us... read more My girlfriend’s car broke down on the way to the lake, so AAA towed us to this repair shop. We did know it was the alternator that was shot and possibly more, but when we were quoted $270 for just the part (not including labor) from O'Reilly, we knew we were about to get taken for a ride. They must have thought we had stupid written across our foreheads. We decided not to go with their service and had the car towed home. We went to O'Reilly's and got the part we needed for $170 "which was their most expensive" and did the work ourselves. Fortunately that was the only problem and the car was fixed for under $200. If this is the same shop with the Sinclair gas station; (I’m almost certain it is) then we can’t help but wonder how much the total would have been. Do yourself a big favor to your checkbook and stay away!!
The people there are complete jerks, they are RUDE and don't track any... read more The people there are complete jerks, they are RUDE and don't track anything. They are in this entirely for the money. Run! I went to another repair shop when they tried to upcharge me for a rental when I found out there are local parts available. run run run!!
