I have had the pleasure of working with the Vinson Team for several ye... read more I have had the pleasure of working with the Vinson Team for several years after having been referred by my neighbor. They are professional, respectful, knowledgeable and reliable. I have lived all over the country and I wish there were more Mike Vinson Automotive locations for my friends and family to appreciate.
Amazing Service ! The staff is honest and gets straight to the problem... read more Amazing Service ! The staff is honest and gets straight to the problem. We took our 2014 Maxima to them because the air wasn't blowing cold. They did an AC recharge and oil change. I came back a week later and they re-checked everything to make sure we had no leaks. We had been told by our local BIG O that we didn't have a cabin air filter and needed one (but decided to pass) . When they were doing the final check they mentioned that our cabin air filter needed replaced. I was amazed because we had been told twice by BIG O that we didn't have one. Will was even kind enough to bring it out and show it to me. I'm thankful to find an honest and reliable shop ! I've had a hard time finding a dealership or shop that we can trust. Spencer's now has my service ! No scare tactics/pressure to up-sell on unneeded products here <3 Samantha Herbaugh
I was told at installation of the product that it was quality OEM leve... read more I was told at installation of the product that it was quality OEM level glass and that it was under warranty for one year. I SPECIFICALLY asked as to the warranty and glass type, and was told it was American Made OEM quality with a warranty of 1-year. Four months after installation, all it took was a small peeble to make the glass crack and splinter. I have driven this same type of vehicle for decades and the OEM glass does not crack when hit by peebles EVER, it took a large rock to break the glass that was replaced and even then it was only a small crack. This is NOT quality glass, that was a lie. When I contacted the company about the warranty, they acted like they had no idea what that was. They then said maybe they could fill it FOR A FEE (warranty??), but they wouldn't come out for 4 days. I advised that the car cannot be driven with crack in location it is, and they installed the un-quality glass and lied to me about it, so they should make it a priority to fix it and maintain customer service. They refused to make any effort to fix their error in lying about the quality of the glass or the supposed warranty. Liars - Avoid them. BTW - This is not a professional company like they try to advertise. It is two guys working out of their house in Mesa. If you try to get anywhere, it is useless other than to file with the BBB, because it is just them and they can lie to you all they want and no one to check them.
