I believe Precision Toyota of Tucson's service department is operating... read more I believe Precision Toyota of Tucson's service department is operating deceptively. I took my car there for service because there was buildup on the inside of the forward facing safety camera. The camera operated normally, but I was concerned that it may cause a malfunction in the future. I tried to resolve the issue with the dealership directly and through the BBB to no avail. My problem is that they claimed that the vehicle operated normally when it let particulate into the camera enclosure even though it could cause a safety issue. A camera safety system should not allow window cleaner fumes to penetrate the enclosure. They claimed I needed to pay a camera recalibration fee since it was a non-warranty service. What if an owner is a smoker, vaper, or lives on a dirt road? Does Toyota expect them to have the dealer clean the assembly EVERY time there is a built up substance and pay the recalibration fee? Or did Toyota design the system to NOT allow particulate matter into the enclosure? I DO NOT believe the camera system was operating as intended by Toyota (i.e., it allowed an "outside substance" into the enclosure). Furthermore, a service manager promised to give me the needed information to file a claim with corporate Toyota myself. The information I was provided is FALSE. The customer service director later gave me a FALSE contact number (the director's name is Sunny Davis). The service department cornered me and gave me two very bad options 1) Pay for the camera recalibration myself and HOPE that Toyota will cover the repair under warranty through reimbursement (which the service department gave me false contact information), or 2) Leave my car at the dealership until Monday at the earliest and HOPE that the service department can get the repair approved by Toyota as a warranty repair (meanwhile, I would have needed alternate transportation, e.g., a rental car). Both of these options would cost me money for a repair that should have been covered by the warranty. My camera worked when I brought the car into the dealership. I was concerned about the buildup as I did not think the housing should allow a film to develop as it could cause a malfunction, but it WAS NOT causing any error messages at that time. Only after the service department took apart my camera did the eyesight camera "need" recalibration (I believe the technician recommended it, but I didn't see anywhere it was necessary). At this point, I don't even think the recalibration was required, only a way to upcharge me. The camera worked when I brought in the vehicle for service - I was concerned that it could develop into a problem later. I have already contacted Toyota corporate and they informed me that the dealership is responsible for determining if a repair should be covered under warranty. They did not do their due diligence. They gave me multiple false numbers to contact Toyota corporate for support.
This is my second time bringing my 2010 Toyota Camry for a trans fluid... read more This is my second time bringing my 2010 Toyota Camry for a trans fluid exchange . I like doing that a little more often than the book says as i feel it can't harm to be extra cautious as a transmission replacement is far more expensive . I feel so far a good job was done but the only thing I find is the impersonal feelings I get as I wanted to ask the Tech who did the job about the actual condition of the all synthetic fluid and when he test rode the car what was his thought on the shifting and general condition of the trans having 90 thousand miles on it now . I have a 25 plus year old car that I keep in good condition and I am guessing that its old school thinking with my Toyota that you bring in the car after a few days to have the fluid re-checked to make sure the level is where it needs to be . More Tech conversation would be nicer for the customer but i am guessing that if every customer wanted to ask the tech questions about there car then the Tech would get way behind in his work . I just wanted to mention that but feel they do good work for less than the price of a dealership .
Dan personally went above and beyond to deal with a breakdown I had wi... read more Dan personally went above and beyond to deal with a breakdown I had with my Prius. My car became disabled literally across the street from Dan's shop (how lucky was that?!). It was after normal working hours, but I happened to catch Dan still at the shop, and he very willingly walked over to my car and spent time troubleshooting it on the spot. Turned out the coolant pump had gone out, causing a fuse to blow and the whole car to shut down. He replaced the fuse to get the car to activate long enough to get it over to the shop, and then they took care of the pump replacement the next day. Fair price, great service. Thank you!
