Was a great experience. Recommended what I needed but wasn’t pushy whe... read more Was a great experience. Recommended what I needed but wasn’t pushy when I wanted to wait! Coming back now to complete the service!
It wasn't a great experience, you tried to charge an outrageous price ... read more It wasn't a great experience, you tried to charge an outrageous price for things that have already been replaced and fixed, and over charged a job,and gave back the vehicle in the same condition!So no it wasn't a good experience and I'll let everyone know on all social media platforms!
Many issues here. 1. They are insurance adjuster friendly. In essen... read more Many issues here. 1. They are insurance adjuster friendly. In essence minimal repair work, and anything they damage is a fight to get corrected. 2. They do not admit their mistakes if they make one. (According to them they don't make mistakes.) 3. They will argue over the definition of what prior damage was if they think they are correct and tell you you are wrong and not make it right, even when obvious. 4. They are correct the customer is wrong in how they handle issues. If you ever get involved in a minor bumper issue, don't go here! They will try to fix it vs replace it, even if the bumper is warped after the accident. Leaving ripples and cracks they paint over and sows up right away. They will claim it is prior damage even if there is no records to back up their claim. They will give the best quote for the least work to keep providers like All State making them a preferred body shop. What they really mean is a preferred rip off shop. They are the worst body shop in the valley by a long shot. And I have dealt with several. I have never been treated so poorly, and belittled by any business ever. Their manager was not helpful in resolving the issues we had either. The office ladies were snarky and twisted details, and also lied to the insurance company about certain details of the damages to save face. The uper management and owners of this company should be checking on this asap. These are serious issues that may lead to legal repercussions if not resolved.
