Great job fast and clean install
Plaza Tire in Tontitown always takes good care of me and my vehicle. S... read more Plaza Tire in Tontitown always takes good care of me and my vehicle. Staff is courteous. Before every road trip, they check that I'm good to go. They pay attention to detail They haven't forgotten to put things back in their place on the car, unlike the dealership.
The Plaza service center at Henri de Tonti and Hwy 112 has a new manag... read more The Plaza service center at Henri de Tonti and Hwy 112 has a new manager, Mr. O'Brian. I took my Toyota truck there for the for first time, not knowing what to expect because I've always had it serviced at the Toyota dealer where I bought it. It was apparently Mr. O'Brien's first week there as manager and I can't speak too highly of him. He was courteous, helpful and knowledgeable - explained to me the full range of services the center can do for my truck Vs my dealer, so Plaza is where I'm taking my truck when needed. He also personally checked under the truck for some zirk fittings I couldn't find and made sure they were lubed. One downside - and it bothers me - is that I received a check list of 64 items that were reported as checked on my truck. All of them were checked ok. (A single item, cleaning my fuel system was indicated as being required.) What bothers me is that there is absolutely no way that 64 items were inspected on my truck. I've been a shade-tree mechanic most of earlier life and the inspection simply was not possible in the time my truck's oil change was completed. Several of them as you know require a degree of disassembly. So I'd rather not have any inspection results than having false ones. Mr. O'Brien, his boss, and apparently the district manager were all in the shop when I was there. I didn't receive the inspection check list until I got home (by e-mail) or I would have discussed this with them. The practice is surely not limited to this center. I went into some length with this because it's clear that Mr. O'Brian is extremely conscientious and it was his first few days at this Center. And I want to trust Plaza next time. Randall
