We took our car in for a routine oil change and they scared my wife in... read more We took our car in for a routine oil change and they scared my wife into thinking she needed several things done to the car TODAY! We have taken that car to a dealer for several years now and they took very good care of it. We only took it to CarCare as a last resort because it was near by and open in the early am hours. Long story short they "scared" my wife into thinking she needed a lot more done, when in fact all of those issues were being monitored by another reputable dealer. I would not recommend CarCare to anyone!
I was charged $450 for them to smear some RTV on the outside of the tr... read more I was charged $450 for them to smear some RTV on the outside of the transfer case. He claimed to take the transfer case off and fix it from the inside but he clearly did not do that. 2 days later and my transfer case is leaking again.
Three years ago in 2011 I had that famous sqeaking noise coming from u... read more Three years ago in 2011 I had that famous sqeaking noise coming from underneath the hood when turning the steering wheel on my 98' MB ML320. Bennette's Motor World said it needed a new steering servo pump and reservoir. Roughly $600 for the pump, $400 for work. Oh well, if the cars needs it, what can you do. Probably cheaper than at the dealership. It took them several days to order the parts and to repair the car and I paid around $1000. Three years later, same symptoms, so I went again and they diagnosed again new steering servo pump and reservoir - a known common problem for the ML320 they say. This time they felt sorry for me and because I complained, they offered the pump for only $400 plus work...around $834 to repair. I was not too happy about this, so I googled...... steering servo pump is around $100-150 from a parts shop in Atlanta.....and the common problem in 95% of the cases is the O-ring of the reservoir, not the pump. So I went back, but they insisted it is the servo pump and it will cost $834 to repair. I went to Express Oil around the corner, and a VERY KNOWLEGEABLE guy, told me it is leaking from the reservoir! He installed a new o-ring (a $2.50 part, and the new reservoir just in case, $20) for $148 including tax!!!!! It is working like a chime again, the noise is gone. I am speechless...and I am wondering if that new power steering servo pump three years ago was necessary in the first place. I am also wondering about the expertise of Bennette's Motor World, and about the reason why they are not accredited with the BBB. I feel as if I was robbed blind over the last few years! Feel free to make your own judgement!
