The staff is professional the the vehicle inspection is thorough. My ... read more The staff is professional the the vehicle inspection is thorough. My issue is with their parts pricing. They literally get their parts from NAPA and then double the cost. I was told I could get the parts myself if I could get them cheaper and they would install them. When I brought the parts in (bought at NAPA at less than half the price MIDAS wanted to charge) I found out that if you want to buy the parts yourself and bring them in they'll charge you a "customer supplied parts" charge of 50% of their 100% parts markup. Blatant RIP-off. If they were to charge a 10 convenience fee for parts... I'd be ok with that. But at $150/hr for maintenance and then rip you off on the auto-parts is unacceptable. I will never bring my vehicle to MIDAS again
I'm not sure how long I've been going to A&A, more than 10 years I'd g... read more I'm not sure how long I've been going to A&A, more than 10 years I'd guess. They are outstanding! They are patient, give good explanations, and are accurate in their estimates about time and cost (given the vagaries of what they find and where the part comes from). Dexter, at the front desk, is so helpful. The bottom line is: I trust them! Sincerely, Gene
I went in because I had overfilled the oil and it had started to pool ... read more I went in because I had overfilled the oil and it had started to pool on the engine. They were great and cleaned it up and when I came back in the next wee because it wasn't all gone, they cleaned it up even more and made sure it was all taken care of. I had an issue with my hood clasp not closing though and they said they could just get in and fix it. I said go ahead. Later, they came back and said it had actually stretched the cable too much and they'd need to order it and replace it. Additional cost, but I said go ahead. After they replaced the cable, they THEN said the clasp was actually damaged as well and they would have to order and replace that as well. This frustrated me a bit and I let them know, but I said go ahead. Three months then elapsed (coronavirus and everything, I was patient) and I called them to ask about this clasp. It took them till the end of the week to locate the part that had come in back in January and they hadn't notified me. This was a long drawn out process. While I was frustrated by all of this, they generally handled it all well and all the work is completed.
