Quoted the price of $200 plus tax over the phone and was later told th... read more Quoted the price of $200 plus tax over the phone and was later told the charge was $276 plus tax due to the programming of convertible top. I expressed to the mechanic, who I assume was the owner, the price I was told and I would like it to be honored. I was then told by the mechanic I was quoted $212.50 plus tax over the phone which I expressed was not what the lady told me. In addition to not being charged the right amount I asked the receptionist if it’s possible for the mechanic put the battery housing cover back on the battery once complete since an O’Rileys worker removed it to inspect the battery. She stated it wasn’t a problem which I later discovered it was not done. I’m extremely dissatisfied with the level of service I was provided given it was my first time having maintenance done at the shop.
Automotive Care Specialist were very quick, clean and professional. I ... read more Automotive Care Specialist were very quick, clean and professional. I will go back to them when I have over repair needs.
This place is a business that you should avoid at all cost, if I am ab... read more This place is a business that you should avoid at all cost, if I am able to give them a minus star I would, however, I went for an oil change on Monday afternoon, after they finished I noticed a sound coming from the engine, I asked them what that noise is coming from under the hood they told me it was normal it will go away after you drive it. Took my vehicle home, then Tuesday morning, I took my daughter to school, the noise became even more noticeably louder. While on the highway to pick up my daughter from school, parts of the engine fell off on the highway, oil light came on, smoke from my engine started coming out of hood and inside my car through the air conditioning vents and lost complete power to the engine, rolled to a stop on the side of the highway. Called this business about what just occurred, and that my car was fine until I went to you for an oil change, and that this is clearly your fault. Their response was you can't prove it, get a lawyer, and hung up on me. Dealership adviced me that my engine is totaled, a new engine will cost 5700.00. A mechanic looked at the engine and told me that there was never enough oil in the engine and the crank shaft had broke due to that reason. All this for a small oil change. Avoid this business.
