Went to Medford Autowash for the first time today since some of the Co... read more Went to Medford Autowash for the first time today since some of the Covid 19 restrictions had eased up in NJ. The associates who were doing the work to clean and wash the vehicles were very friendly and courteous as they had been in the past. I went to pay for the service and showed a coupon for the carwash on my phone and was told that it could not be honored since I had not taken the time to PRINT the coupon on to a piece of paper. I receive text messages from the same establishment with different perks randomly for 50% off a wash or a free wash for your Birthday and have shown them the text on the phone and that was OK, trying to be environmentally conscious I felt I could do the same with a website coupon, makes sense right? No, sorry no discount unless you print the coupon, and yes the page before says to print to redeem but what world are we living in at this point? They can't make an exception to this and possibly realize that they would actually be helping the environment but not requiring people to physically print coupons? The guys who do the "Real Work" there are great, maybe management can learn a few things from them.
Cee Johnson said we needed a fuel pump and a timing belt. I let him pu... read more Cee Johnson said we needed a fuel pump and a timing belt. I let him put the fuel pump in the car...still not running right. Took car to dealer for the PT cruiser. Car did not need timing belt and he put the pump in wrong. Now the fuel gauge doesn't work. Don't trust this man he is not a honest person.
I had a very bad experience here. I questioned why my bill was 114.00 ... read more I had a very bad experience here. I questioned why my bill was 114.00 when my car milage was under 5000 miles for the year which makes you exempt from emissions,(which means you only pay for the emission sticker, not the emission service) I also inquired why the signage in the store had 49.95 and i was being charged 69.50) The owners son stated that it didn't matter whether they did the emissions testing or not you still pay for the inspection. He was rude, curt and I called a friend so he could explain it to him and he continued to walk around the shop having a private conversation while he's putting paper work on the counter. I waited until he finished his two conversations and walking around and asked these questions. I paid for the service and told him we did not need to conversate anymore about this. I saw Craig johnson owner and told him I will never come back to his shop. I called him when I left and explained what happened. He started being defensive saying we give ya'll a break, you failed safety b/c of the tint on my windows and I said if that is the case why did you pass me, prior to him Ive had the card inspected for six years with the same tent on the windows and always passed without issue. My friend called back and asked for a break down of what I was charged and after 60.00 dollars there was no explanation for the the other 40.00then he admitted he was over charging me b/c he still passed me although I failed for safety for the tent on my windows. So if you have 114.00 you can be illegally passed at this shop. On another note I left my iPad in the shop with all the haste of my mistreatment and and called back and spoke with craig johnson the owner and his son(who said the one with the leather case, he could only know that b/c he had to have seen it and open the clothe case it was housed in.) but they claim they didn't see and they were to busy to look over the counter in their very small place. so not only was I over charged, treat with disrespect,
