I went to Velasquez Mufflers & Brakes at the above location on Monday,... read more I went to Velasquez Mufflers & Brakes at the above location on Monday, July 23, 2018. VERY, VERY, VERY, VERY poor service. I waited 5 hours for them to look at my car. Five hours!!! I have a 2012 Hyundai Sonata I brought in because of a rattling noise in the suspension. Not only they made me wait for five hours, they falsified the information. They informed me I needed two lower control arms at $280.00 each and sway bar links, struts, and sway bar bushings which I had to purchase at the dealership. However; they were willing to replace the 2 lower controls arms which I later found out I did not need. Had a second opinion at Car X and was informed I needed new bolts and pins only. I am convinced that Velasquez Mufflers tried to rip me off! Needless to say, Car X is repairing my vehicle. By the way, Car X took only 3 !/2 hours to repair my vehicle, which included the wait time.
Never again , Tried to buy tires off Ebay from them , but would not... read more Never again , Tried to buy tires off Ebay from them , but would not accept payment from them , had to go to their shop to pay for them , plus Chicago , and State tax to boot . Asked to see the DOT code to see if these were indeed "New" tires as advertised , was not allowed or shown them before work was done .Asked for estimate on how much this was going to cost me , total Price of the So called 4 "New" tires mount , balance, disposal fee ..etc...went on deaf ears and work was performed with out my authorization anyway . After it was done , I look at my receipt and it says " Used Tires" , I questioned it and was told they are "New" but made sometime in 2014. That is not a " New" tire by me ... I just hope and pray that I did not get some altered , used , abused, blemished, damaged , or only God knows what else tires , that will be GARBAGE , after their ever so gracious and kind , 90 day warranty , which was not explained to me what if anything is warranted . Going back to the DOT codes on the tires , I can not even tell when they were made because the third oval that contains the Manufacturing date is missing .... I spent good , hard earned money on a product that isn't even what is advertised on Ebay , Buyer beware on what these people sell , I am taking the car ( my daughters by the way ) to a Goodyear store to have them check out these " New" tires and see if they can guess how old they are and if they are any good , For if they are not deemed any good, by the fine folks at Goodyear .... BACK THEY GO .... and then I contact the BBB , news people and anyone else who will listen . So like I said ....Never again , and Buyer Beware , you don't know what you are going to get from this establishment .
I unfortunately have mixed reviews, but I will be honest. I had been ... read more I unfortunately have mixed reviews, but I will be honest. I had been a customer for over 6 years prior to the new management. Most every repair (brakes, tune-up or radiator) the service was initially great. Now that the management has merged, the customer service and technical repairs standards has significantly decreased. My last experience before leaving dealt with a radiator replacement in my wife's 2005 vehicle. I ordered and paid for a brand new factory radiator, new hoses and thermostat. About 2 months after the repair I started having the same recurring problem (overheating) before the repair. I approached the manager and from that point on, I could not get the repair issue resolved. I could never get them to provide me the old radiator or resolve the overheating problem that almost caused my engine and transmission to overheat. I pulled the radiator out on my own and noticed that the radiator had never been replaced and they put several containers of "Stop Leak" pellets in. I have not been back to Mufflers for Less since. My advice, make sure you have confidence in the repair facility and always ask to see your old parts that they have replace (photos of the work shown are good pieces of evidence as well). CB, Chicago, IL
