I went to Velasquez Mufflers & Brakes at the above location on Monday,... read more I went to Velasquez Mufflers & Brakes at the above location on Monday, July 23, 2018. VERY, VERY, VERY, VERY poor service. I waited 5 hours for them to look at my car. Five hours!!! I have a 2012 Hyundai Sonata I brought in because of a rattling noise in the suspension. Not only they made me wait for five hours, they falsified the information. They informed me I needed two lower control arms at $280.00 each and sway bar links, struts, and sway bar bushings which I had to purchase at the dealership. However; they were willing to replace the 2 lower controls arms which I later found out I did not need. Had a second opinion at Car X and was informed I needed new bolts and pins only. I am convinced that Velasquez Mufflers tried to rip me off! Needless to say, Car X is repairing my vehicle. By the way, Car X took only 3 !/2 hours to repair my vehicle, which included the wait time.
Scratched my car door. Needs paint afterwards
Never again , Tried to buy tires off Ebay from them , but would not... read more Never again , Tried to buy tires off Ebay from them , but would not accept payment from them , had to go to their shop to pay for them , plus Chicago , and State tax to boot . Asked to see the DOT code to see if these were indeed "New" tires as advertised , was not allowed or shown them before work was done .Asked for estimate on how much this was going to cost me , total Price of the So called 4 "New" tires mount , balance, disposal fee ..etc...went on deaf ears and work was performed with out my authorization anyway . After it was done , I look at my receipt and it says " Used Tires" , I questioned it and was told they are "New" but made sometime in 2014. That is not a " New" tire by me ... I just hope and pray that I did not get some altered , used , abused, blemished, damaged , or only God knows what else tires , that will be GARBAGE , after their ever so gracious and kind , 90 day warranty , which was not explained to me what if anything is warranted . Going back to the DOT codes on the tires , I can not even tell when they were made because the third oval that contains the Manufacturing date is missing .... I spent good , hard earned money on a product that isn't even what is advertised on Ebay , Buyer beware on what these people sell , I am taking the car ( my daughters by the way ) to a Goodyear store to have them check out these " New" tires and see if they can guess how old they are and if they are any good , For if they are not deemed any good, by the fine folks at Goodyear .... BACK THEY GO .... and then I contact the BBB , news people and anyone else who will listen . So like I said ....Never again , and Buyer Beware , you don't know what you are going to get from this establishment .
