I came into this shop and ask how much it would be to diagnose and rep... read more I came into this shop and ask how much it would be to diagnose and replace the thermostat and water pump - they quoted $57 for the diagnosis and $657 for the work. When my husband dropped the car off they wrote the quote much higher so I called to dispute it and was told this was there standard price. I asked them not to work on the car because I didn't feel comfortable with the sudden price change. When we picked up the car it had been moved and I asked why they said they were about to begin the work when I cancelled. I drove it across the street for a diagnosis at another shop and was told that the Coolant hoses were disconnected and all of the coolant was running out of the car...and the car could not be driven it had to be towed!!! Costing us even more money!!! There were no leaks when the car was dropped off at CME. The thermostat light had come on a few weeks earlier we filled up the coolant, nothing was leaking because the car sat in our drive way for two weeks while we were on vacation....until we could drop it off at the shop. Please beware of these vindictive crooks...
Recently my son purchased a used pick-up from a private owmer. The pre... read more Recently my son purchased a used pick-up from a private owmer. The previous owner had a transmission rebuilt by Red-D transmission which came with a limited warranty. Just over a month since the transmission was installed the pick-up stalled on the highway. The alternator and battery were checked at a local auto parts store. The engine would not turn over and they thought it was the starter. As I knew the starter would not cause an engine to stall, we had the pick-up towed to a GM Dealership in our home town. The dealership's first diagnosis of the problem tested to see if the engine would manually turn over - it would not. To the dealership mechanics credit, he noticed that the transmission was new and thought maybe a flywheel bolt or some other bolt may have backed out. To diagnose the problem, the dealer dropped the transmission. As suspected a bolt had backed out of the case and had damaged/locked up the torque converter.In short - the transmission shops poor workmanship was responsible for the engine to be locked up. The owner at Red-D Transmissions was notified of the obvious error and said he would "make it all good" but wanted the vehicle towed to his Carmichael location. We towed the vechicle 1-1/2 hrs away (not covered under warranty) and the owner replaced the torque converter and fixed the bolt at no charge. Upon retrieving the pick-up, the owner of the transmission shop denied any financial responsibility for the diagnostic charges ($525.00) as (1) the warranty is only good for the original owner, and (2) the pickup had to be towed to a ATRA certified shop and prior approval be obtained from the original warrantor before diagnosing the problem. My arguement is not that these items are not clearly stated in the so called warranty, they are. My arguement is with the lack of integrity of the Transmission shop owner/policy in Carmichael. Whether or not the original owner still owns the vehicle, a reputable shop will cover all reasonable costs with their warranty and workmanship for the time of the warranty period. In my case the transmission shop owner argued that he did not have to pay for any of the GM dealerships diagnosis costs because he was not notified of the transmission problem BEFORE work was done to diagnose if the transmissin was the problem. According to the owner of the shop and their warranty, before knowing what locked up the engine, we were to have towed the pickup to his shop or an ATRA shop first, so that they could determine if it was his transmission work that caused the problem! Really, before knowing why the engine locked-up? Does that make any sense? Is this the kind of shop you want working on your transmission? Do you want to pay $525.00 because Red-D Transmission can't remember to tighten a $2.00 bolt?
I have already refereed another customer to you guys, you are straight... read more I have already refereed another customer to you guys, you are straight forward and feel like you work for the little guy, not common for a lot of shops, especially a shop with a reputation such as yours.
